1. Overview 

This Privacy Policy explains how Zephyr Mechanical collects, uses, shares, and protects information when you visit our website, request an HVAC estimate, contact us, or use our services. 

Zephyr Mechanical is a licensed HVAC contractor, license CMC1250559, based in Zephyrhills, Florida. We provide commercial and residential HVAC services across Tampa Bay, including AC repair, AC installation, maintenance, tune ups, and heating services. 

2. Information We Collect 

We may collect information you choose to provide through our website forms, phone calls, emails, estimate requests, service requests, or other communications.  

This may include: 

• Name 

• Phone number 

• Email address 

• Address, city, or service location 

• Requested service type, such as AC repair, heating services, HVAC installation, or maintenance and tune ups 

• Details you provide about your HVAC system, property, scheduling needs, or service request 

• Any other information you choose to send to us 
   

We may also automatically collect basic website usage information, such as device type, browser type, pages visited, referring website, general location data based on IP address, and similar analytics information. 

3. How We Use Information 

We use the information we collect for business and service purposes, including to: 

• Respond to estimate requests, service requests, and general inquiries 

• Schedule appointments and coordinate HVAC service 

• Provide, improve, and support our services 

• Communicate with customers by phone, email, text message, or other reasonable methods 

• Send service related updates, appointment information, or follow up communications 

• Maintain business records and comply with legal, licensing, tax, insurance, and safety obligations 

• Understand how visitors use our website and improve website performance 

• Protect our website, business, customers, and service team from fraud, misuse, or security issues 

4. Calls, Text Messages, and Email Communications 

When you provide your phone number or email address, you agree that we may contact you about your inquiry, estimate request, appointment, service request, or customer relationship. Message and data rates may apply for text messages. 

You may ask us to stop sending nonessential marketing messages at any time. Service related messages, appointment communications, billing messages, or safety related communications may still be sent when needed to provide service or manage our business relationship. 

5. Cookies and Website Tracking 

Our website may use cookies, pixels, analytics tools, or similar technologies to support website function, measure traffic, understand visitor behavior, improve content, and support advertising or marketing efforts. 

You can usually adjust your browser settings to block or delete cookies. Some website features may not work properly if cookies are disabled. 

6. Analytics and Advertising 

We may use third party tools, such as analytics platforms, advertising platforms, form tools, hosting providers, call tracking tools, or similar service providers, to help operate the website and understand how visitors interact with it. 

These third parties may collect or receive information from our website and other websites to provide measurement, analytics, security, or advertising services. Their use of information is governed by their own privacy policies. 

7. How We Share Information 

We do not sell personal information in the traditional sense. We may share information when reasonably necessary for business, legal, or service purposes, including with: 

• Employees, contractors, technicians, and service personnel who need the information to respond to your request or provide service 

• Website hosting, form, email, phone, analytics, advertising, and technology vendors 

• Payment processors, accounting providers, insurance providers, or professional advisers when applicable 

• Government, regulatory, licensing, insurance, or legal authorities when required by law or necessary to protect rights and safety 

• A successor business if we are involved in a merger, sale, restructuring, or transfer of business assets 

8. Data Security 

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no website, email system, phone system, or data transmission method can be guaranteed to be completely secure. 

Please avoid sending sensitive information through website forms unless it is necessary for your service request. 

9. Data Retention 

We keep personal information for as long as reasonably needed for the purposes described in this Privacy Policy, including customer service, scheduling, business records, legal compliance, tax records, insurance, dispute resolution, and safety purposes. 

The length of time we retain information may depend on the type of information, the nature of the customer relationship, legal requirements, and business needs. 

10. Your Privacy Choices 

Depending on where you live and the laws that apply, you may have the right to request access to personal information we maintain about you, ask us to correct inaccurate information, ask us to delete certain information, or opt out of certain marketing communications. 

To make a privacy request, contact us at service@zephyr-mechanical.com or (813) 683 7115. We may need to verify your identity before responding to a request. 

11. Children’s Privacy 

Our website and services are intended for adults, property owners, business representatives, and individuals seeking HVAC services. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can review and delete it when appropriate. 

12. Third Party Websites 

Our website may include links to third party websites or services. We are not responsible for the privacy practices, content, security, or policies of third party websites. 

13. Updates to This Privacy Policy 

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised effective date. Your continued use of the website after an update means you accept the updated Privacy Policy. 

14. Contact Information 

Questions about this Privacy Policy may be directed to Zephyr Mechanical, Zephyrhills, FL. Phone: (813) 683 7115. Email: service@zephyr-mechanical.com. License: CMC1250559.